Refunds for payments made through the payment gateway are not permitted except in the following circumstances:
- A client's card/bank account is debited multiple times due to a technical error or an excessive amount is debited in a single transaction due to a technical error. The excess amount, excluding Payment Gateway charges, would be refunded to the Customer.
- Due to technical error, payment is being charged on the Customer's Card/Bank Account, but the enrollment for the examination is unsuccessful. Customers would be provided with the enrolment by Riverinnopay at no extra cost. However, if the Customer wishes to seek a refund of the amount in such cases, they would be refunded after deduction of Payment Gateway charges or any other charges.
- The Customer will have to apply for a refund along with the transaction number and original payment receipt, if any are generated at the time of making payments.
- The application in the prescribed format should be sent to admin@riverinnopay.com
- Once the application is processed manually, if the claim is found valid, it will be refunded by Riverinnopay through electronic mode to the mailing address provided in the online registration form within 21 days of receipt. Depending on your bank's policy, it may take 3-21 days for the money to show up in your account.
User or payer who purchases products for which payment hasn't been made to the payee or user will be contacted by Riverinnopay to resolve the issue and Riverinnopay will then settle the payment.
Riverinnopay has the right to direct credit the disputed amount to the disputing payer's account if the dispute cannot be resolved between the payee and payer. There is no right for the payee to dispute the direct credit and the debit to his or her account the disputing payer's account. After the payee and payer settle,Riverinnopay providers will handle the money according to the settlement terms.
It is important to inform users/payers that if there is a chargeback situation with any of the products purchased by them, payment has already been made to payee/user/service provider, and the payment shall be settled as agreed upon.
